Bajigame Privacy Policy – How We Handle Your Personal Information

Bajigame operates the online gaming platform at bajigame.click. In the course of providing our services, we collect certain personal information from players registered in Pakistan and elsewhere. This Privacy Policy exists to tell you plainly and completely what that information is, how it is used, and how it is protected.

Bajigame acts as the data controller for all personal information collected through bajigame.click. This means we are the entity responsible for determining why and how your personal data is processed. When third-party service providers process data on our behalf – for example, a payment processor handling your Easypaisa transaction – those providers act as data processors under our instruction and are contractually bound to protect your information.

This Privacy Policy applies to every person who visits bajigame.click, creates an account, makes a deposit, plays a game, or contacts our support team. By using Bajigame, you acknowledge that you have read this policy and that you consent to the data practices described herein. If you do not consent, you should not use the platform.

Bajigame collects personal data from players in three ways: information you provide directly during registration and account use, information generated automatically when you interact with the platform, and information received from third-party providers such as payment processors as part of transaction verification.

Here is a breakdown of the specific categories of data Bajigame may hold about you:

Every piece of data Bajigame holds about you is used for a specific, legitimate purpose. We do not collect data speculatively or "just in case". Below is a table showing each data type alongside its purpose and the legal basis under which we process it:

Bajigame does not use automated decision-making that produces significant legal effects without human review. For example, if an automated system flags your account for a security concern, a human member of the Bajigame team reviews that flag before any action is taken on your account.

Bajigame processes your personal data only where a valid legal basis exists for doing so. The four bases we rely on are explained below in plain language:

• Contract Performance: We process data that is necessary to fulfil our obligations to you as a registered Bajigame player. This covers account management, payment processing, and delivering the games you play.
• Legal Obligation: Certain processing is required by law. Age verification, anti-money laundering checks, and responding to lawful requests from Pakistani authorities are examples where we must process your data whether or not you separately consent.
• Legitimate Interest: Bajigame has a legitimate interest in preventing fraud, maintaining platform security, detecting duplicate accounts, and improving the service. We only rely on this basis where it does not override your rights and interests.
• Consent: For optional activities such as receiving promotional messages or newsletter communications, we rely on your explicit consent. You can withdraw this consent at any time by contacting support or updating your account preferences.

Bajigame does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial purposes. Full stop. The only entities that receive your personal data are those directly involved in operating the Bajigame platform on your behalf.

The categories of third parties who may receive limited, specific data in order to deliver our services include:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and bank partners receive your payment account details solely to process your deposit or withdrawal transaction. They do not receive your gaming history or any unrelated personal data.
• KYC/Identity Verification Providers: Where enhanced identity verification is required, a specialist provider may receive a copy of your CNIC and selfie image to confirm your identity. These providers operate under strict data processing agreements with Bajigame.
• Live Casino Game Providers: The studios that provide Bajigame's live dealer games receive anonymised session identifiers and bet data to run game rounds. They do not receive your identity details or payment information.
• Fraud Prevention Services: We use specialist fraud detection tools that may process your IP address and device fingerprint to identify suspicious patterns. These services do not have access to your name, CNIC, or payment details.
• Law Enforcement and Regulatory Bodies: Bajigame will disclose personal data to Pakistani law enforcement agencies or regulatory bodies where required to do so by law, court order, or other legal process. We will inform affected players of such disclosures where legally permitted to do so.

Bajigame uses cookies and similar tracking technologies on bajigame.click. Cookies are small text files stored on your device by your browser when you visit a website. They allow the platform to remember your session, maintain your login state, and understand how you navigate the site.

The cookies Bajigame uses fall into the following categories:

Bajigame does not use third-party advertising cookies or permit external advertising networks to place tracking cookies on bajigame.click. You will not see Bajigame-targeted advertisements on other websites as a result of visiting our platform. To manage or delete cookies already stored on your device, access the privacy or cookie settings in your browser. Please note that disabling essential cookies will prevent you from logging in to your Bajigame account.

Bajigame does not keep your personal data indefinitely. Data is retained only for as long as it is needed for the purpose it was collected, or as long as required by law. The retention periods for different categories of data are as follows:

• Active Account Data: Retained for the full duration of your account being open on Bajigame. This includes your registration details, gaming history, and payment records.
• Closed Account Data: After an account is closed, Bajigame retains identity, transaction, and gaming records for a minimum of five years to comply with anti-money laundering obligations and to resolve any retrospective disputes or investigations.
• Support Communications: Chat transcripts and email correspondence are kept for two years from the date of the interaction, after which they are securely deleted unless they form part of an unresolved dispute.
• Technical and Session Logs: IP addresses and session logs are retained for 12 months for security purposes and then automatically purged.
• Marketing Consent Records: Records of your consent to receive marketing communications are kept for as long as your account is open. If you withdraw consent, the withdrawal record is kept for three years as evidence of your preference.

When data reaches the end of its retention period, Bajigame securely deletes or anonymises it so it can no longer be linked back to you as an individual. Anonymised, aggregated data (for example, platform-wide statistics with no individual identification possible) may be kept indefinitely for internal analysis purposes.

Data security is taken seriously at Bajigame. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. No system is completely impenetrable, but Bajigame's security infrastructure is maintained to industry standards and regularly reviewed.

Our security measures include:

Only authorised Bajigame staff members who have a legitimate need to access your personal data for work purposes are permitted to do so. All staff with data access receive privacy and security training as part of their onboarding and ongoing employment with Bajigame. Access is logged and reviewed regularly.

In the event of a data security incident that is likely to affect your rights or interests, Bajigame will notify affected players as quickly as possible with information about what happened, what data was involved, and what steps are being taken to address the situation.

You have a set of rights in relation to your personal data held by Bajigame. These rights are described below. To exercise any of them, send a written request to support@bajigame.click with the subject line "Data Rights Request". Bajigame will respond within 30 days of receiving a valid request.

Bajigame is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process includes an age declaration and Bajigame actively enforces age verification as described in our Terms and Conditions.

If a parent or guardian believes that a child under 18 has registered an account on Bajigame, they should contact us immediately at support@bajigame.click. We will investigate the report promptly. If the account is confirmed to belong to a minor, it will be closed immediately, any deposits will be returned to the payment method used, and all data associated with the account will be deleted as quickly as legally permissible.

Bajigame may send you promotional messages about new games, bonuses, and platform updates through SMS or in-app notifications. We will only send marketing communications if you have opted in to receive them – either during registration or through your account settings. We do not send marketing emails or messages to players who have not given explicit consent.

You can withdraw consent for marketing communications at any time without affecting your right to use Bajigame. To opt out, do any of the following:

• Reply STOP to any SMS message received from Bajigame
• Update your notification preferences in your account dashboard settings
• Email support@bajigame.click with the subject "Marketing Opt-Out"
• Contact live support through the chat feature on bajigame.click

After receiving an opt-out request, Bajigame will stop sending marketing messages within 48 hours. Note that operational messages – such as transaction confirmations, account security alerts, and important policy updates – are not marketing messages and will continue to be sent regardless of marketing preferences, as they are necessary for the safe operation of your account.

Bajigame reviews this Privacy Policy regularly and updates it when our data practices change, when new legal requirements apply, or when we add new features that involve different types of data processing. All updates are published at bajigame.click/privacy-policy with a revised "Last Updated" date at the top of the page.

Where changes are material – meaning they involve new types of data collection, new sharing arrangements, or changes to your rights – Bajigame will notify registered players through a notification displayed at their next login and via SMS where marketing consent exists. The updated policy takes effect on the date stated unless you close your account before that date.

For any privacy-related questions, concerns, or requests, please contact the Bajigame data team through the following channel:

Bajigame takes privacy complaints seriously. If you raise a concern with us and you are not satisfied with our response, you may have the right to raise a complaint with a relevant data protection authority in your jurisdiction. We will always try to resolve any privacy concern directly before that step becomes necessary.